REFUND POLICY
At Tim & Haegan Mobility, we strive to provide exceptional service and ensure complete customer satisfaction. However, circumstances may require you to cancel your scheduled transportation. Our refund policy is as follows:
- For wheelchair and ambulatory transportation services, cancellations made at least 48 hours prior to the service date will receive a full refund.
- For stretcher transportation services, cancellations made at least 72 hours before the service date will receive a 50% refund.
- For long-distance transportation services (wheelchair and stretcher), cancellations made at least five (5) days before the service date will receive a 50% refund.
To request a refund, please email info@timandhaeganmobility.com or call 719-635-2003.
Please note that no refunds will be issued for “no-show” situations where the passenger is unavailable for pickup or if inaccurate information was provided regarding the pickup/drop-off location, patient’s weight, or any other details that impact our ability to fulfill the transportation requirements.
At Human Touch Transport, we value transparency and aim to clarify our policies. If you have any further questions, please do not hesitate to contact our friendly customer service team.